“You” or “Buyer” shall mean the person, firm or company with whom the contract is made.

“The Order” or “Goods” shall mean any goods being subject to an Order by You the Buyer.

“We”, “Us” or “Our” shall mean sustainablemedals.com (a trading name of Laser Brand Limited).

“Checkout” may constitute online checkout on our website or receipt our order confirmation email.


You may access all areas of this website without registering your details with us.  When you access and use sustainable medals dot com (the ‘website’), you are subject to the terms and conditions outlined on this page.  You agree not to use the website for any illegal or unlawful acts, by using the site you accept and agree to adhere to the terms and conditions outlined here.  If you do not agree to the terms and conditions, you must not use the Website.

Sustainable Medals may change its terms and conditions from time to time, by updating or varying content of this page.  Please check the latest version whenever you visit.  We reserve the right to update at any time and without prior notice.

Affiliated sites

We are associated with, and operate the following social media pages:


Links to Third Party Websites

Sustainable Medals sometimes uses links to other websites; these websites are owned, maintained and operated by third parties.  Therefore, Sustainable Medals  cannot be held responsible for any information, subject or availability disclosed by such sites.  We shall not be liable in any way for the loss or damage which you may suffer by using such sites.


All text, software, music, sound, photographs, graphics, video, page layouts, design and other material that are contained on this Website and/or in any emails may be protected by Laser Brand Limited or third party Copyrights, Trademarks, Service marks, Patents or other Proprietary Rights and Laws.  You do not have permission, except where expressly authorised to do so, to change, copy, store, publish, rent, licence, sell or distribute in any way any of these property rights.

We may release information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.



We use a wide verity of materials to create our products; these materials range from plastic, acrylic laminates to glass, stone, slate, metal, paper and wood.  Although we make every effort to illustrate and describe the product accurately, we cannot be held responsible for the natural look or imperfections of our wooden and slate product range.   The buyer must understand that each piece of wooden or slate material is different and that variances of the product are uncontrollable.

For colour wooden medals we use a sublimation printing method.  Sublimation uses water based inks that are heat pressed onto the substrate. In the case of wood, although we attempt to eliminate factors, some things play a part in and have an effect on the outcome such as the natural make up of the wood and moisture. This means we cannot guarantee a consistent print across all medals and, as with all natural products, you may see a difference between them in terms of brightness of print etc. The process also cannot print white.

Product description

We take all reasonable steps to ensure that all of our products and measurements are shown and described accurately, and that prices are correct.  However, colour depiction on computer monitor, mobile device and television screens vary from screen to screen.  This may cause a slight difference from the on screen product to the actual product.  We advise contacting and requesting a sample if uncertain.

Placing your order

When you place an order with us , we will send you an acknowledgement by email along with an invoice.  This will list the products you have ordered.  Please note that your completion of the online checkout process or ordering by email does not constitute our acceptance of your order.

Our acceptance of your order only takes place when we despatch it.  A ‘purchase contract’ between you and Laser Brand Limited is therefore made at the point of despatch, rather than at the point of payment. If you have cancelled your order, or if we notify you that we cannot accept your order, then no purchase contract will have been made.

From time to time, we may not be able to accept an order for the following reasons:


  • If, unfortunately, we do not have your chosen goods in stock.
  • Where we cannot obtain authorisation for your payment.
  • If there has been a pricing or product description error.
  • If you do not meet any eligibility criteria set out in our terms and conditions.
  • If the order for personalised products contains reference to any Copyright information where you have not obtained permission.
  • If your order for personalised products contains content which is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience.


You agree not to use us directly or indirectly for any unlawful purpose.  You also agree not to upload, email, use any images, or other Copyright material without the express permission of the owner.

We reserve the right to cancel your order at any time and issue a full refund; this does not affect your statutory rights.

Personalised products

We aim to provide a high-quality service, all customer orders we receive are placed in a queue and are produced on a first come first serve basis, subject to stock availability.  Due to the nature of our personalised service, some orders may be placed on hold due to a verification requirement by you, for example where we require you to approve a design before we can continue with your order to manufacture.  Failure to respond to our verification emails or any other communication sent by us may result in your order arriving outside the quoted lead time.  Laser Brand Limited cannot be held responsible in such cases, providing we show evidence that we have communicated to the contact information provided by you during the order process.

Please double-check your order on screen and/or your acknowledgement email carefully to check that all the details entered are correct. We cannot refund items where the personalisation has been mis-typed or mis-spelt due to an error made by you.

All order personalisation will be processed exactly as provided.


An invoice will be issued when an order is confirmed by email.  Payment must be made in full in order to secure your design and production slot.  No work will be undertaken until full payment is received.  Delays in making payment may result in your order arriving outside our quoted lead time.  We will send reminders by email, however, Laser Brand Limited cannot be held responsible in such cases, providing we show evidence that we have communicated to the contact information provided by you during the order process.

Laser Brand Limited does not store any credit/debit card details on its system. All online payments are accepted via a third party payment provider, PayPal.

Postage and Packaging

All prices are shown exclusive of postage and packaging charges. Postage and packaging charges will be calculated at the ‘checkout’ stage and inlcluded in the invoice.


Most of our products are sent via Royal Mail.  Laser Brand Limited reserves the right to use a Courier Service of our choice on the odd occasion necessary, should circumstances change. Please allow 7 business days from receipt of your ‘Shipped’ confirmation email.

Circumstances beyond our control

Neither we, nor any courier service provider that we use shall be liable for any failure to perform, where such failure or delay results from any circumstances outside our reasonable control.  These circumstances are to include, but not be limited to, ill health , any adverse weather conditions such as; snow, flood, extreme winds, fire, explosion, accident, traffic congestion, obstruction of any private or public highway, riot, terrorism, act of God, or from any industrial dispute or strike.

Returns, Cancellations and Refunds

Sustainable Medals provide bespoke and personalised products and is therefore unable to take returns or offer refunds on personalised goods.  This does not affect your statutory rights under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 in terms of Non-Personalised products.

If goods are faulty or you believe a mistake has been made with your order, please contact us within 14 days of receipt. We will be happy to assist and resolve via a replacement or refund for the faulty item.

Lost/Non arrivals

All orders are expected to arrive at the shipping address provided no later than 7 business days after the ‘shipped’ notification email, this will be extended in seasonal peak times to 8 business days.

If your order has not arrived within 7 business days of the ‘shipped’ notification please inform us by emailing: [email protected]

Orders that fail to arrive at their destination after 15 business days will be treated as lost.

Customers must contact us within 21 calendar days of the ‘shipped’ notification to be eligible for a refund, after this time credit may be offered at our discretion.


In the unlikely event of our products arriving damaged or faulty, please contact us immediately.

Contacting us

If there are any other questions you may have, please contact us using the information below:

[email protected]

Company information

Sustainable Medals is a trading name of Laser Brand Limited